PROJECT

New Balance

A spatial identity for New Balance's global flagships

Blending performance, craft and culture to reimagine the flagship retail experience

As the role and significance of retail keep evolving, physical stores are no longer just the place where sales happen—they’re brand amplifiers, conversation-starters, experiential hubs and exercises on co-creation. With this in mind, we worked closely with New Balance to leverage the brand’s core principles of craftsmanship, innovation, and quality, making each space its own unique destination with an individual identity, inspired by locality—starting with London and Boston.

Our holistic strategy for the New Balance’s new global retail identity store reflects our perspective on the evolution of retail into layered lifestyle and storytelling spaces—places where commerce, culture and community overlap. With this partnership, we also seek to elevate athletic wear into boutique territory, intentionally blurring the lines between fashion, lifestyle, and performance, creating a design language that feels deeply considered, aspirational and crafted.

By infusing authentic storytelling into each store’s concept, we sought to deepen emotional resonance and turn each store into a cultural space rather than a transactional one. Bridging global and local, each store takes cues from its local surroundings—whether that’s the heritage of Boston or the contemporary edge of London. We intentionally brought together globally consistent values (craft, innovation, quality) and locally tailored experiences to create unique and memorable spaces, embedding thoughtful, tactile and enduring design principles.

“Our design intent was simple: put the consumer at the center, allowing them to draw product inspiration while finding their own authentic style.”—Jeff McAdams, VP and Global Marketing Officer at New Balance

Our spatial strategy for New Balance proposed dividing the store into smaller zones in order to showcase the different collections. From lifestyle to performance to the local ‘Made In’ lines, each area has its own unique identity to create variety and intrigue for the customers. Conceptually, Performance speaks to the embodiment of perpetual motion, catering for the elite and everyday athlete. Featuring anodised aluminium perimeter displays, sculptural seating elements and repeating ceiling baffles, the design and materials set a sense of pace and movement.

"Brands have a responsibility to inspire and delight customers in their physical spaces but also provide a window into their brand values and how they are contributing to wider social and environmental challenges." — Becky White, Associate Design Director at Universal

Lifestyle has been designed as a place to browse, slow down and embrace the culture of New Balance, offering a unique and personal experience. Carefully curated areas and human scale fixtures provide a domestic backdrop to lifestyle products. Warm and crafted materials, including grey stained timber and soft leathers, invite customers to appreciate New Balance products with quiet confidence. Each physical store becomes a sensorial experiencea place where customers and visitors are invited to engage with the brand's DNA through design, materiality, and layout. The stores support a future where brick-and-mortar is less about inventory and transaction, and more about immersion, discoverability and expression.

The collaboration is a testament to how the future of retail is being redefined: not just as a place to buy, but as a place to interact, visit, engage and belong. With each store, we aimed to embody the future of retail as meaningful, multi-dimensional and experientialactively designing spaces that feel like live, authentic conversations between the visitors and the brand.

From the current issue

Universal Design Studio is an architecture and interior design practice based in London & New York