What do we want from our healthcare providers? Throughout the pandemic, conversations surrounding health and wellness became prevalent across societies the world over, accelerating a series of pre-existent shifts within the field. Driven by emerging digital technologies, changing patient expectations, and a growing sophistication in our understanding of how best to care for people, healthcare now stands on the edge of significant change.
While healthcare may be evolving rapidly, it nevertheless remains grounded in something reassuringly familiar: the patient’s comfort and experience is paramount. With this in mind, can we look to hospitality or even retail to better the experience of the patient? Read more in our latest e-paper via the download link above.